Operating Loop · Phase 1

Gravity + Oxygen Operating Loop

How digital work becomes a person on the floor — without Paul having to chase tools.

1 Loop Digital → Floor DOFI + Paul last mile ≤3 decisions when AJ is needed 0 auto-texts to members
Strength is not more apps. It is one path from inquire to show.

Smart Training, in a Safe Way. · Owned digital that fills the floor · A scoreboard Paul can trust

01 · The Loop

Find → Trust → Inquire → Fast human reply → Booked intro → Show → Member / Youth Fit

One path. Digital sets the table; a human on (561) 221-7202 or the floor finishes the job. Mindbody = book/buy. Sheet = lead truth for Phase 1 house inquire. Digital never bypasses the desk phone.

02 · Work Stack

Six layers, one job each

Mapped from a proven loop shape to G+O — not a new Slack OS. Click a layer for the G+O mapping.

03 · Roles

Who does what

Onboarding gold. Tap a card for what that person never does.

Access rule: the less someone watches a bot, the less that bot may do. Unwatched + send power = forbidden.
04 · Lead Spine · Phase 1 live

G+O Leads Sheet — House | Youth Fit

House Contact form → shared inbox / Paul → same-day human reply on (561) 221-7202 → row on House tab. Manual wire LIVE as of 2026-09-23. Automation later needs AJ Squarespace login.

House path (live)

  • Form: gravityandoxygen.com/contact (Squarespace)
  • Inbox: shared / Paul
  • First reply: whoever free on (561) 221-7202
  • Log row on House tab same day
  • Owner = who actually replied (AJ / DOFI / Paul)
Open G+O Leads Sheet →

What’s in / out

  • OUT LiveChat — not Phase 1
  • Youth Text → Youth Fit tab NEXT after House proven
  • Mindbody = book/buy (reconcile only — not the lead spine)
  • Bot never emails or texts the lead
SLA: same business day · target under 12 hours. Auto-email ≠ human Contacted.

Status path staff say aloud:

New→ Contacted→ Handed to DOFI→ Tour set→ Closed / Dead
05 · A Working Day

Illustrative simulation — not live data

What a healthy inquire day feels like when the loop is working. Click a beat for the handoff detail.

Healthy = silent. Bots don’t ping when nothing needs a decision. When AJ is needed: ≤3 questions, one exact version each.
06 · Monday Scoreboard

What Paul sees — not vanity pageviews

Cadence: every Monday by noon ET. Counts from the Sheet only. AJ operates; shares with Paul / Deanna when ready.

House
New inquires
Youth
New inquires
<12h
Median reply time
Intros
Booked / Tour set
Showed
Walked the floor
Won
Joined / pack bought

Also tracked (ops hygiene)

  • IG posts shipped · GBP posts / review replies (Ops drafts; humans send)
  • Site issues fixed (broken form, phone, etc.)
  • Top 3 priorities · Blocked on Paul/Deanna · one-line ELVT absorb note
07 · Two Doors

Bridge don’t blend

Youth is a door, not ELVT textbook copy inside the gym brand. Same phone for both.

House

gravityandoxygen.com
  • Squarespace today · rebuild path owned
  • Contact form wires to House tab
  • Founded 2014 · Boca Raton
  • Maps trust: 5.0 ★ / 141 (badge only — no invented quotes)

Youth Fit

youth.gravityandoxygen.com
  • Live on Cloudflare
  • Ages 7–14 · Wed 5pm / Sat 11am
  • Phone: (561) 221-7202
Trial $35 10-pack $299 Monthly $99
Bridge: two doors, one gym. Youth Fit stays its own front door — never mash kids copy into the house brand voice.
08 · Build Order

What’s next — prove before thicken

Never skip ahead. Phase 1 proof first; weekday digest waits for real Sheet rows.

  1. Real House rows on G+O Leads → same-day human reply on (561) 221-7202
  2. Youth Text → Youth Fit tab (after House path is boring)
  3. Monday scoreboard habit by noon ET
  4. Content pack (CD lane) once inquire spine is trusted
  5. Weekday ≤3-question digest — deferred until Sheet has real rows

Never

  • Auto-SMS members
  • Mash Mindbody + Sheet + health into one bot DB
  • Pitch an “AI operating system” to Paul — pitch owned digital + a scoreboard he can trust
  • Give bots send keys or unattended publish power
09 · Staff Onboarding Cheat

Two checklists — open yours

Floor people and digital people both need the same loop — different jobs inside it.

  • Answer (561) 221-7202 — same number for House + Youth Fit
  • Same-day first reply; auto-email does not count as Contacted
  • Add a House (or Youth Fit) Sheet row: Timestamp, Source CTA, Name, Email, Phone if known, Interest note, Status, Owner, Next action, Notes
  • Status language: New → Contacted → Handed to DOFI → Tour set → Closed / Dead
  • What to say: warm, local, coaches & members first — Smart Training, in a Safe Way
  • Never invent adult pack prices or review quotes
  • Youth Fit prices OK: Trial $35 · 10-pack $299 · Monthly $99 · ages 7–14 · Wed 5pm / Sat 11am
  • Handoff to Paul for tours and close — clean note, no health details in Sheet Notes
  • Digital feeds you; it does not replace phone or walk-ins
  • HQ (G+O-HQ) is the vault — voice, phone, doors, offers. Copies that disagree fail
  • Propose, don’t send — drafts in chat/HQ until AJ (or Paul where relevant) decides
  • ≤3 questions to AJ in one pass; exact versions; approvals expire
  • Healthy work stays silent — no ping theater
  • Interfaces: CoS DM + G+O Command — not a new Slack OS
  • Never hold email/SMS send credentials; never auto-text members
  • LiveChat OUT of Phase 1; don’t wire it
  • Files live in G+O-HQ folders; Sheet is lead truth for inquire; Mindbody stays book/buy
  • Access rule: unwatched + send power = forbidden